Vonage Sucks

Our experience with Vonage for phone service was terrible. The quality of the service was flat-out unacceptable. Every conversation was peppered by moments of vacuum where you didn't know if 1) you were still connected 2) what you had said was transmitted 3) you had just missed something that was said coming your way. Using Vonage made a the passive experience of simply talking a very active, difficult task. Additionally, on several occasions calls to our house were greeted with, "This number has been disconnected or is no longer in service." WTF? When I called to report this, they asked, 'What service was the incoming caller using?' Like I know this!?!?! It was as if Vonage also thought I signed up to be a tech support case study. I told them clearly that I was paying for a dial tone and that's all I wanted. Ultimately, we could not continue with the lousy quality of the service and the issue of having people calling us hearing that our line had been disconnected. I politely requested Vonage waive the disconnect fee as they had not lived up to their end of the service agreement. They refused. Ironically I've had three people ask me about my phone service in the last week and I did my best to steer them clear of the terrible product Vonage is.